Replacement of windows in the entrance who should pay

Many residents of apartment buildings are concerned about the question of whether replacing windows is a routine or major repair, because every month they have to pay a certain amount from the family budget. It is worth noting that not everyone sees the result of the capital spent, since sometimes you have to climb shabby and cold entrances. And the appearance of a residential building, which is not particularly familiar with renovation, can sometimes spoil the panorama of the entire area.

Apartment house

Not all responsible persons perform their duties as expected. At the same time, some residents complain that the windows in their entrances are so bad that their appearance is simply frightening, and they are absolutely unable to protect the common areas from the cold.

New plastic windows

And here the question may arise as to whether replacing windows is a current or major repair, and will it be possible to enjoy all the benefits of good windows only after it? Many residents of apartment buildings dream of understanding who is responsible for replacing windows in the entrance, as well as how and when these procedures should be carried out. However, it is often not possible to get a clear answer.

Standard window of an apartment building

Summary

Does replacing windows in hallways count these types of work as major renovations?
What kind of repairs does the replacement of windows in the entrance include - capital or current?
Replacing the entrance door
Replacing the entrance door to the entrance
Replacement of wiring in the entrance
Replacing windows in a privatized apartment
Replacing windows in an apartment

Questions

1. Does replacing windows in hallways qualify as major renovations?
1.1. No, it doesn't apply. Article 166 of the Housing Code of the Russian Federation: 1. List of services and (or) work on major repairs of common property in an apartment building, the provision and (or) implementation of which is financed from the capital repair fund, which is formed on the basis of the minimum amount of contribution for major repairs established regulatory legal act of a constituent entity of the Russian Federation, includes: 1) repair of in-house engineering systems of electrical, heat, gas, water supply, and wastewater disposal; 2) repair or replacement of elevator equipment declared unsuitable for operation, repair of elevator shafts; 3) roof repair; 4) repair of basements belonging to common property in an apartment building; 5) facade repair; 6) repair of the foundation of an apartment building.

2. What kind of repairs does the replacement of windows in the entrance to a capital or current one include?

2.1. Hello Marina! To the current one.

3. We want to replace the old windows in the entrance with plastic ones. The management company said that replacing windows is a major overhaul, not a routine cosmetic one. Is this really true?

3.1. — Hello, dear site visitor, when replacing windows, a project is not required. See Order of the State Committee for Architecture under the USSR State Construction Committee dated November 23, 1988 N 312. Appendix N 7 (recommended) LIST OF MAIN WORK FOR ROUTINE REPAIR OF BUILDINGS AND FACILITIES

.
Window and door fillings, translucent structures
1. Replacement, restoration of individual elements, partial replacement of window, door stained glass or showcase fillings (wooden, metal, etc.). 2. Installation of closers, springs, stops, etc. 3. Change of window and door devices. 4. Replacement of broken glass and glass blocks. 5. Insertion of vents. Good luck to you and all the best, with respect, lawyer Ligostaeva A.V.

4. The management company demands to raise money to replace the windows in the entrance. But we are already paying for major repairs. Is the replacement of windows in the entrances included in the overhaul and what legal documents confirm this?

4.1. The management company demands to raise money to replace the windows in the entrance. :sm_bw: Who signed this “demand”? :sm_bk: How was this “demand” communicated to you? :sm_bk:

5. The residents of the apartment building and I wrote an application to the management company with a request to repair our entrance and replace the old windows. signatures were collected, and the head of the house wrote under the application that she was not against only replacing the windows. Are her actions legal? Does she have the right to decide for all residents? And is her signature needed on our application?

5.1. Good evening. Here, only a statement from the owners will not save you! And the voice of your “elder in the house” is absolutely no different from the voice of any owner. To resolve this issue, it is necessary to hold a meeting in accordance with Art. 44-48 Housing Code of the Russian Federation.

6. Greetings. Yes! Questions: 1. How to remove a garbage dump from your yard, since about 15-20 houses dump garbage on it. 2. How to achieve replacement of windows in the entrances and major repairs of the entrance. 3. How to achieve a playground in the yard. 4. How to make an enclosed yard.

6.1. Hello! It is enough to submit 1 application and the issue will begin to be resolved in 2-3 weeks.

7. Replacing the bay windows in the entrance with plastic ones. Who should pay for it and from what account does the money go?

7.1. Hello Alexey, replacing window units in the entrance does not apply to routine repairs and maintenance of common property. This issue should be resolved at a meeting of the owners of the premises of your home. The issue of financing the work is also being resolved - either from funds from a special account of the house, which collects money for major repairs, or through additional contributions.

7.2. The money for the maintenance and repair of the entrance is paid by the management company - this is how it applies to the repair and maintenance of the house.

8. House built in 1963. The last renovation of the entrance was carried out in 2005. Residents of the entrance want to repair the entrance at the expense of the management company. Required repairs: replacing windows, painting walls, railings, whitewashing the ceiling, replacing the riser and heating radiators. Cleaning the entrance after renovation. Questions: 1. Is it possible to carry out all the required work at the expense of the management company? 2. How to draw up the minutes of the meeting in order to carry out this work at the expense of the management company?

8.1. Hello. The work you named does not refer to current, but to major repairs. You pay contributions for major repairs. Your home must be included in the capital repair program. You need to find out when major renovations are scheduled for your home.

9. Is the list of works for major repairs of apartment buildings included in the replacement of windows in the entrance and whitewashing (painting) of the entrances themselves? Region Stavropol Territory. Thank you!

9.1. Hello! According to the Housing Code and Article 168, the capital repair program provides for the following: Walls and facade, replacement of facade insulation and repair of basement floors, dismantling of window structures and installation of windows with sound insulation and heat conservation functions. Repair of balconies and loggias, including their glazing, replacement of metal fences on balcony structures, installation of canopies over the entrance to the entrance and basements, installation of canopies over balcony structures, installation and dismantling of drains, reconstruction of fire escapes and external parts of the elevator shaft. Foundation and basements organization of tightness of technical systems at their junction with the foundation, reconstruction of the foundation and basements. Roof and attic spaces: fire-prevention impregnation of all wooden parts of the roof and attic, repair of the roof and replacement of its worn parts, installation and dismantling of internal parts of the drain, reconstruction of lightning protection systems, installation and dismantling of fences and attic floors. Flights of stairs: reconstruction of stair steps, dismantling of worn railings and stair gratings, as well as installation of new ones. Doors and landings: replacement of doors at the entrance to the entrance, in vestibules and on landings, if they were provided for during construction, reconstruction of the area in front of the entrance to the entrance, dismantling of lighting fixtures on the entrance landing and installation of new ones. Central heating and ventilation installation of shut-off valves, installation of pipes, risers and connections for uninterrupted and safe heating, installation of ventilation grilles, cleaning of ventilation. House water supply, installation of communal pipe systems and towel dryers, installation of shut-off valves, reconstruction of fire hoses in apartments, installation of cold and hot water flow meters. Sewage and drainage works: reconstruction of the internal drainage system, replacement of the sewer deck. Electrical equipment, installation of energy-saving lighting fixtures with protection against breaking, reconstruction of electrical and access panels, reconstruction of lighting fixtures in common areas, replacement of emergency lighting of entrances. Garbage chute system, installation of disinfection and flushing systems, necessary reconstruction of the garbage chute shaft. Fire warning system, installation of automatic fire detectors, installation of additional extinguishing systems in high-rise buildings. Internal gas supply: installation of gas equipment inside the house, dismantling of gas equipment in basements and attics, installation of a new gas pipe on the outside of a residential building. Finishing inside the house, finishing of apartment areas and landings, interior finishing of apartments if they were damaged due to careless work of builders. Elevator shaft reconstruction of the elevator shaft and installation of new elevator cabins, creation of an unobstructed environment for the disabled.

Related article: Is window replacement included in a major renovation?

Replacing windows in an apartment building is a major or current repair

New plastic windows

Standard window of an apartment building

Insolation and light transmission

Old entrance windows, the dimensions of which correspond to SNIPs and were calculated taking into account the ability to transmit the required minimum of light, often do not cope with this function. The main reason is dirty glass, which is wiped only from the staircase side. Maintenance personnel do not want to open the doors of such structures, since this procedure is associated with many difficulties:

the windows are sealed against drafts;
the doors are skewed;
the fittings are broken.

New models made of PVC profiles significantly improve the insulation of entrances.
It is possible to increase the light transmittance of such structures due to the reduced width of the sashes and frames. The ability to wash double-glazed windows without difficulty at any time also has a positive effect. In addition, insolation in entrances with new windows can be improved due to the higher quality of new glass with a well-polished surface. Increasing light transmission not only helps reduce energy costs. The sun's rays help improve the microclimate in entrances, since they kill most bacteria and viruses in a few minutes when exposed directly to them. Also, an increase in natural light allows you to plant flowers, making the entrances much more comfortable.

What should be included in current and major repairs?

If you turn on logical thinking and figure out in what case you need to expect certain actions from public utilities, you can draw up a rough work plan.

Installation of metal-plastic windows

As a rule, current repairs mean painting, plastering and minor restoration of the entrance. For example, if a step is found to be falling apart or a piece of the ceiling begins to fall off, this problem will be eliminated during the ongoing repairs of the building.

Windows in the entrance

As for the question of whether replacing windows is a routine or major repair, then, according to most representatives of utility services, their responsibilities for routine repairs end with painting and plastering. That is, if the entrance has bad or no windows at all, this is already a problem for the residents themselves. They can get together and solve this issue on their own, or wait until their house gets its turn for major repairs.

Installation and installation of PVC windows

Requirements for windows in the entrances of residential buildings

#1 Post by Klaber » May 26, 2016, 8:57 pm

Read also: Is it possible to register a stranger in your apartment?

SanPiN for windows in entrances

#2 Message Egor » May 26, 2016, 21:18

SanPiN for windows in entrances

#3 Post by IgorYar » May 26, 2016, 10:55 pm

SanPiN for windows in entrances

#4 Post by Egor » May 27, 2016, 00:42

SanPiN for windows in entrances

#5 Post by HouseManager » May 27, 2016, 00:43

Well, why, I found mine in a design organization, a complete set and even in electronic form.

Posted 42 seconds later: The house is 26 years old

SanPiN for windows in entrances

#6 Message OE77OE » May 27, 2016, 01:59

SanPiN for windows in entrances

#7 Post by Egor » May 27, 2016, 02:35

SanPiN for windows in entrances

#8 Post by Klaber » May 27, 2016, 05:51

SanPiN for windows in entrances

#9 Post by burmistr » May 27, 2016, 3:09 pm

SanPiN for windows in entrances

#10 Post by Lavrenty » May 27, 2016, 03:54 pm

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Should I install new windows or repair old ones?

If residents are desperate to fight with utility services, and don’t have the patience to wait for the home to be affected by the major repair program, you can try to solve the problem with the windows in the entrance yourself.

Repair of old windows in an apartment building

It will be much more profitable to repair the windows, but in some cases there is simply nothing to restore. Very old and loose structures cannot be put in order no matter how hard you try. At the same time, completely replacing windows is a rather complex and troublesome process.

If the window structures in the entrance turn out to be very old and cannot be restored, they will have to be completely replaced. To do this, you will need to decide which option will be the most profitable and convenient for the residents of the entrance.

Glazing with plastic windows

Experts recommend choosing wooden double-glazed windows, as they have a huge number of advantages over the already familiar plastic. First of all, this concerns the fact that natural wood breathes, that is, there will be enough fresh air in the room that will constantly circulate.

Many people believe that plastic is much more convenient and of higher quality. There is no doubt about the quality of such windows, but wood can be no worse. You can insert double-glazed windows into good wooden frames, just like in plastic, and the opening system can be similar.

Wooden windows are inexpensive

A huge advantage of wood will be its price, which in most cases is significantly less than its plastic counterparts. If the replacement of windows will be carried out by the residents of the entrance themselves, this point is of great importance.

In the case where the existing windows can still perform their main function, but their appearance leaves much to be desired, you can put them in order without completely replacing them.

Replacement of a double-glazed unit of a blind sash of a metal-plastic window

In any case, in order to carry out at least some work on the windows in the entrance, everyone will have to chip in. The amount can be divided by the number of apartments, residents or square meters, as is the case with contributions for major repairs. It is very important to appoint a responsible person. This should be a respected person to whom apartment owners will not be afraid to entrust money.

Replacing the handle yourself

Fire safety requirements for windows

Home should be the safest place where you can relax from everyday worries. Windows are of great importance in creating an optimal level of comfort and safety. A correctly selected profile and professional installation will make them effective fire barriers and help prevent the spread of fire from one floor to another.

Often, in order to protect their home from uninvited guests, residents install bars and shutters on the windows, thereby blocking their escape route in the event of an emergency. How to secure your home without harming yourself, what types of window grills fire safety provides for installation, and how special fire-resistant glass differs from ordinary glass, we will consider in this article.

Windows are not legally considered to be designated emergency exits. They are emergency, emergency exits to simplify the evacuation of people. Taking this into account, it is allowed to install gratings, but on the lower floors they should not be solid.

In apartment buildings or private buildings, this decision is made by the owner. He is also responsible for choosing the type of grating: solid or hinged. The first option is the most reliable and the most dangerous in the event of a fire.

Grilles on the windows

Fire safety requirements for windows in public buildings, including factories and social facilities, provide for a categorical ban on the installation of completely solid structures. In buildings where a large number of people can be present at the same time, their safety is paramount, therefore only easily opening, hinged or removable grilles can be installed.

The only exceptions are medical institutions, including sanatoriums and pharmacies. The windows there should not be barred. It is allowed to install metal protection only in rooms where potent medicines and narcotic substances are stored.

At enterprises with nuclear or energy activities, where there is an increased risk of emergency situations, very strict fire safety rules apply. If there is a need, you can put bars on the windows of the lower floor, but they must open without difficulty and loss of time.

All such structures must be equipped with opening devices.

Their main characteristics are:

Ease and speed of use
Does not require physical effort, knowledge or the presence of additional items, such as a key.

The opening device may vary depending on the region and manufacturer. In each region, the fire service has approved its own devices for quickly opening window bars.

If your windows do not have such devices, then you can additionally purchase them and secure the already installed bars. Be sure to check them every month to identify any problems or difficulties.

In public buildings, it is necessary to regularly carry out practical measures for the evacuation of people using windows and opening devices on bars. It is necessary to make sure in advance that people can easily and quickly cope with them, and also that the windows open wide enough for a person to exit.

It is important to teach children to independently cope with closed or blocked bars. If they have an additional lock, then the key must be nearby and in a visible place.

Nowadays plastic windows are in great demand. They fit organically into the room, are soundproof and retain heat.

Question: What can you say about their fire safety? Are they dangerous when burning?

Fireproof light transmitting structures (windows)

According to the research carried out, the following properties of windows with PVC profiles were established:

Compared to wooden frames, they are quite difficult to catch fire. If there is no source of open flame, the combustion process will not be supported.
Less heat generated than other materials. This property will prevent the spread of fire in case of fire.
Plastic contains chlorine, which serves as a good insulator.
Substances released during PVC combustion are easily detected by their specific pungent odor.

A situation that requires a special approach is the use of plastic panels in emergency exits, for example, when decorating doorways or partitions. Here it is necessary to carry out additional analysis and control depending on the building, the number of people and the availability of exits. Such issues are resolved at the design stage together with the fire inspector.

PVC windows and their fire safety largely depend on how and with what substance the frame structures are filled. Their fire resistance in a fire depends more on this than on the plastic profile itself. It is important to pay attention to the type of glass: colored, reinforced, plain, darkened. Reinforced glass is considered more fire-resistant, since the mesh applied to it contributes to a more uniform temperature distribution. The frame itself may include cladding made of aluminum, sheet material or products like lining.

Regarding external protection, double-glazed windows with grilles already built inside are now being produced. They have a special lock that you can only open from inside the house.

Window replacement and the law

Regarding the question of what kind of repairs the replacement of windows refers to - current or major, many representatives of utility services assure residents of apartment buildings that this is not their responsibility. However, this can be argued if we take into account information from certain legislative acts.

Scheme for installing a plastic window in an opening

In order to understand whether a complete or partial replacement of windows is a current or major repair, you need to understand both of these concepts. The Civil Code states that the overhaul of residential buildings is the restoration of building structures or their individual elements, as well as engineering and technical support systems.

Related article: What sealant to seal cracks in plastic windows

Window sill installation diagram

These data can also be interpreted in such a way that replacing windows is an event that is included in the building's capital repair program. However, there are also certain building regulations that deal with ongoing renovations of residential buildings.

Replacing plastic window seals

What is said here, first of all, is that repairs of this type should be carried out as often as necessary to maintain the object in a normal and livable condition. At the same time, the queue for repairs may differ slightly in different regions, since the need for restoration largely depends on natural and climatic factors. In addition, utility services, which are responsible for the ongoing repairs of the building, must take into account the design features of the house, its general technical condition and operating mode.

Installation of slopes on plastic windows

Responsible persons must draw up plans for routine repairs for an annual and five-year period. At the same time, the main works are distributed, which are specified in one of the annexes approved by the Ministry of Construction.

Installation of a plastic window

Appendix No. 7 consists of recommendations for utility service employees. It talks about what kind of work should be carried out during routine repairs in relation to window and door fillings, as well as translucent structures.

The sash with double-glazed windows is quite heavy, so it needs to be installed by two people

This document contains information that windows, if necessary, should be replaced with new ones or completely repaired. In the latter case, we are talking about replacing glass, installing springs and stops, as well as replacing some damaged and outdated elements.

The information from Appendix No. 7 can serve as an answer to the question of whether the windows in the entrance should be changed during ongoing repairs. But these are only recommendations that not all utilities adhere to.

Problems with glazing entrances

Cost savings for those responsible

An excessively long chain from customer to contractor becomes the reason that the cheapest models of single-glazed windows are ultimately purchased at a fairly high price. The imperfections of tenders and the personal interests of officials lead to the fact that it is impossible to purchase structures that meet regulatory requirements with the allocated funds.

Provision by the customer of incomplete technical specifications

Some residents are unhappy with the renovations

It is much easier to solve emerging problems when an initiative group is created that controls the actions of the management company and works with dissatisfied residents. In almost every home there are people with organizational skills who show interest in such large-scale events. It is recommended that you support these residents through all stages of window replacement.

What is the management company obliged to do for free?

The editors receive a lot of complaints about utility workers: some have broken windows in their entrances, some have no lights on the stairwells, and in some houses the residents have forgotten what their windshield wipers look like. Readers are indignant, because the employees of management companies do not care at all, they say that none of this concerns them and they will not do anything for free.

There are no completely free housing and communal services, but most of the maintenance work for an apartment building is already included in the monthly rent. Therefore, utility companies must fulfill what has already been paid for and not take additional money for it ( clause 2, clause 1, article 154 of the Housing Code of the Russian Federation).

Let's list the work that the housing office should do “for free”:

1. Monitor the external and internal condition of the house:

seal seams and cracks on the external walls of buildings;

remove peeling plaster, facing tiles, remove decorative elements that pose a danger, monitor the condition of the roof, etc.;

strengthen house license plates, visors, fences, etc.;

strengthen or replace windows and doors on staircase landings.

2. Ensure cleanliness, safety and warmth: remove snow and ice from roofs; insulate windows and doorways; change light bulbs in hallways; close basements and attics; clean the landings and flights of the lower 2 floors and wash the elevator daily; weekly clean staircases and flights above the 2nd floor; monthly wash landings and flights in entrances; annually (in spring) wash windows, wipe walls, doors, ceiling lamps on staircases, window sills, radiators, railings, stairs to the attic, mailboxes, etc.

3. Engage in external landscaping: clean and clear the local area of debris every day; during the cold period, remove snow and ice from the areas in front of the entrance to the entrance, sidewalks, sprinkle the area with de-icing compounds and materials; during the warm season, sweep the local area, clean and water lawns, etc.; repair and paint playgrounds.

4. Maintain general communications of a residential building: power supply (check the grounding of electrical cables and equipment; measure the insulation resistance of wires and other work); central heating (turn off radiators if they leak; drain and fill heating systems with water; eliminate air pockets in radiators and risers; insulate pipelines in attics and basements); water supply and sewerage, hot water supply (eliminate leaks; insulate pipelines, etc.)

5. Emergency service:

perform all necessary work in emergency situations and after their elimination (trenching, pumping water from the basement, opening floors, punching holes and grooves over hidden pipelines, etc.).

(Appendix No. 2 to the Methodological manual for the maintenance and repair of housing stock. MDK 04/2/2004 (approved by the State Construction Committee of Russia), Appendix No. 4 to the Resolution of the State Construction Committee of the Russian Federation dated September 27, 2003 No. 170 “On approval of the Rules and Standards of Technical Operation housing stock").

Unfortunately, these documents are just guidelines. That is, the law recommends ( but does not oblige

) utility services stipulate all this work in contracts with residents of apartment buildings. Hence the conclusion: carefully read the agreement with the management company.

Practice shows that management companies (in order not to create conflict situations with regulatory authorities) prescribe all of the above work in contracts concluded with residents of apartment buildings. But they perform them without enthusiasm and not always. In this case, you need to seek justice. File a collective complaint with the State Housing Inspectorate or court. It is possible that even contacting the management company itself with a demand to comply with the terms of the contract will be enough.

But even if the papers do not contain these provisions, it does not mean at all that you need to give up. Hold a general meeting of the house and, on behalf of all owners, make a demand to your management company to include one or another item in the document. If you come across a refusal, again complain to the State Housing Inspectorate. This body very often comes to the defense of the tenant in such matters.

Make a claim in two copies, have both endorsed, leave one for them with you, and the other for the organization you are applying to. Your copy must contain the following information: entry number, date of registration, seal of the organization and name of the official who registered the complaint. If after a month there is no response or you are not satisfied with the answer, go to court. Remember, your persistence will play a very important role.

Related article: How to check energy-saving windows

plbarber.ru

The legislator has significantly simplified the life of homeowners in apartment buildings by allowing them to contact three supervisory agencies at once.

Rospotrebnadzor

The Rospotrebnadzor Department does not actually accept applications for entrance repairs; other organizations are involved in monitoring these actions. But you can file a complaint against the management organization if one or more of the situations described below occur:

The management organization has received applications from residents of the building to repair the entrance, and the director states that the repairs have already been carried out, but refuses to provide accounting and economic documentation. The bottom line is that the director of the management company can say that there is no money for repairs. But he is obliged to confirm these actions with documents.

If you are refused, don’t waste your time and move on to option number 2

Just send it to the address of the management organization, which you can find out from your monthly payment receipt by mail. Send by registered mail with a valuable inventory - this way you can then prove that there was definitely a complaint.

That's the whole algorithm of actions. Let's repeat:

Collecting evidence
We study a sample application to the UK for the repair of an entrance
We transfer it to the management company
We are waiting 30 days for the results of the repair.

If nothing happens, it’s time to start influencing the management organization with regulatory authorities.

Despite the obvious defiant behavior of management organizations, basically there is nothing behind them except outright bluff.

One this month, the second - next.))) SO THE RESIDENTS MEETING DECIDED, which I HAD TO GO TO. ))) Who would listen to us there if we spoke out against it?) We already have where to spend money in the family - a lot of taxes and contributions, loans up to our ears, and even my mother is going to undergo surgery. Against the backdrop of all this, I just want to give the women who are extorting money for some windows a face. I am a former window manager myself. I know this “cuisine” inside and out.

Obviously, the hand washes itself, this uproar was started, obviously related to this, the windows were normal, not broken, in good condition. But our pensioners have nowhere to put their time and money, apparently. So that neighbor came at my husband, threatening to turn everyone against us, like we were the only ones who didn’t give up. ))) In general, I decided to organize persecution.

Procedure

There are two ways to influence the management organization, which management company representatives prefer to remain silent about.

Meeting of owners of residential premises of apartment buildings and a decision on carrying out any types of repairs
Application for repair of the entrance from the owner of the residential premises to the management organization

Laws in the housing sector provide for priority management of the house by the residents themselves. Representatives of management organizations often talk about this. But current housing repairs - glazing of windows, repairs in the entrance premises, canopy - all this must be maintained in standard condition and without the intervention of a meeting of residents.

You can also write to the prosecutor's office together with local authorities.

You can download a sample of how to write a complaint statement about the current repair of an entrance to a management company (housing and communal services, housing office, management company, etc.).

Complaint about lack of repairs at the entrance

Next, we will talk about where to go if the windows in the entrance are broken, whether they should be opened, and about equally important related issues.

The following video will help everyone whose entrance needs major repairs, but utility workers are in no hurry to help:

Complaints about housing and communal services

The address of the house and apartment in which you live must be indicated.
The claim must be clearly formulated with a precise indication of the problem.
It is necessary to provide all available rules and laws that govern this situation (Housing Code of the Russian Federation, Sanitary Regulations, Laws - everything can be found on the Internet).
Justify and indicate to the housing office, homeowners association or management company that the solution to the problem is within their competence.
Sign and number

This application must be submitted to the housing office, homeowners association or management company that services your home. If there is no reaction, then the application must be submitted to the prosecutor’s office and Rospotrebnadzor, who will begin an investigation based on your application. To obtain advice on the disclosure of information by organizations operating in the field of management of apartment buildings, as well as on issues of resettlement of citizens and major repairs, contact the Fund's Hotline at 8 (800) 700-8989 on weekdays from 7 a.m. to 6 p.m. (time Moscow). A correctly drawn up application (complaint) about poorly provided housing and communal services is already half the battle. Statements regarding the main problems that may arise for residents in an apartment building are presented below, and now we will list all the points that should be taken into account in a well-written statement:

Broken windows

Often, in our entrances, regardless of the time of year, there is wind, wet from rain or snow.

In this case, it is very easy to get injured by tripping over a damaged floor covering.

And the first thing we will talk about is whether the housing office should lay tiles in the entrance.

Should the housing office install it?

We will answer right away - it should, based on the Rules and Standards for the Technical Operation of the Housing Stock that we have already mentioned. Housing department employees must repair any damage to the floors immediately.

Let’s make a reservation once again - you have already paid for all the services for repairing the entrance. Therefore, no additional funds will be required from you. Moreover, it is necessary to demand satisfactory performance of the housing office, because we pay money for their services every month.